Does my concrete pad need to be perfectly level?

A slight slope is fine — 1 inch over 8 feet is acceptable. If your pad or patio is attached to your house, we actually encourage a slope away from the house for water runoff. If it's a standalone pad elsewhere in the yard, perfectly level is preferred.

Will my spa arrive wrapped in plastic?

It depends on how you purchased it. A new-build spa (built to order) stays wrapped from the factory until delivery day. A spa purchased off our showroom floor gets plastic-wrapped just before delivery for the same protection during transit.

Why does filling happen the same day as the electrical work?

We schedule filling and the final electrical connection together, not one after the other, so your spa can be filled and powered on the same visit — that's what lets the after-sales installation (steps, cover, cover lifter) happen on a spa that's already tested and working.

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SPA CARE GUIDE

Understanding Your Installation

Here's the order we do things, and why.

Site prep comes first. Your spa needs a level, structurally sound base. A slight slope is fine — 1 inch over 8 feet is an acceptable amount of slope. If your pad or patio is attached to the house, a slope away from the house is actually encouraged, for water runoff. If the pad is being poured somewhere else in the yard, unattached to the house, perfectly level is preferred. Delivery paths need at least 38 inches of clearance.
Electrical is scheduled around production, since most spas need dedicated 220V/240V service run from your breaker panel to the spa pack. We recommend Siemens GFCI breakers specifically.
How your spa arrives depends on how you bought it. A new-build spa (built to order) arrives wrapped and stays wrapped until delivery day. A spa purchased off our showroom floor gets plastic-wrapped before delivery to protect it in transit — same protection either way, just applied at a different point.
Filling happens the same day the electrician finishes wiring — that's why we ask you to have your site and power ready together, not sequentially. Standard hot tubs take about an hour to fill; swim spas take a full day.
After-sales installation (steps, cover, cover lifter) happens after the spa is filled and powered on — not before — so those components get installed onto a spa that's already been tested and confirmed working.

Each step depends on the one before it — skipping ahead is the most common reason for delays or having to redo something.

These guides are here so you can move forward confidently on your own. If something specific comes up that isn't covered here, we're a call or text away for quick questions.